{"id":134,"date":"2025-10-28T20:06:44","date_gmt":"2025-10-28T20:06:44","guid":{"rendered":"https:\/\/provasoftware.com\/?page_id=134"},"modified":"2026-09-04T09:39:17","modified_gmt":"2026-09-04T09:39:17","slug":"support","status":"publish","type":"page","link":"https:\/\/goprova.com\/bg\/support\/","title":{"rendered":"\u041f\u043e\u0434\u0434\u0440\u044a\u0436\u043a\u0430"},"content":{"rendered":"<section class=\"bde-f-container-134-125 bde-f-container ps-help\"><div class=\"bde-f-container-134-124 bde-f-container ps-help-inner\"><div class=\"bde-f-container-134-120 bde-f-container ps-help-intro\"><p class=\"bde-f-text-134-100 bde-f-text ps-help-eyebrow\">\nResources \u00b7 Help Center\n<\/p><h1 class=\"bde-f-text-134-101 bde-f-text ps-help-title\">\nGetting help\n<\/h1><p class=\"bde-f-text-134-102 bde-f-text ps-help-lede\">\nTell us what happened and we will pick it up. Your request goes to the people who built the system, not to a first line that has to escalate it.\n<\/p><h2 class=\"bde-f-text-134-103 bde-f-text ps-help-h2\">\nWhat to include\n<\/h2><ul class=\"bde-f-container-134-112 bde-f-container ps-help-list\"><li class=\"bde-f-container-134-105 bde-f-container\"><div class=\"bde-f-text-134-104 bde-f-text\">\nThe building or site it concerns, so we can look at the right records.\n<\/div><\/li><li class=\"bde-f-container-134-107 bde-f-container\"><div class=\"bde-f-text-134-106 bde-f-text\">\nWhat you were doing, and what happened instead of what you expected.\n<\/div><\/li><li class=\"bde-f-container-134-109 bde-f-container\"><div class=\"bde-f-text-134-108 bde-f-text\">\nThe work order, asset or certificate reference if the problem is on a specific record.\n<\/div><\/li><li class=\"bde-f-container-134-111 bde-f-container\"><div class=\"bde-f-text-134-110 bde-f-text\">\nA screenshot, if it is something you can see. It usually saves a round trip.\n<\/div><\/li><\/ul><h2 class=\"bde-f-text-134-113 bde-f-text ps-help-h2\">\nIf it is urgent\n<\/h2><p class=\"bde-f-text-134-114 bde-f-text ps-help-lede\">\nMark the request as blocking. That means somebody cannot do their job right now, rather than something being inconvenient. We treat those first.\n<\/p><div class=\"bde-f-container-134-117 bde-f-container ps-help-note\"><p class=\"bde-f-text-134-115 bde-f-text ps-help-note-k\">\nNot a customer yet?\n<\/p><p class=\"bde-f-text-134-116 bde-f-text ps-help-note-b\">\nThis form is for people already using Prova. If you want to see the platform first, book a demo instead and we will show it against your own site list.\n<\/p><\/div><p class=\"bde-f-container-134-119 bde-f-container ps-help-back\"><a class=\"bde-f-text-link-134-118 bde-f-text-link\" href=\"https:\/\/goprova.com\/resources\/\" target=\"_self\">\nBack to all resources\n<\/a><\/p><\/div><div class=\"bde-f-container-134-123 bde-f-container ps-help-form\"><h2 class=\"bde-f-text-134-121 bde-f-text ps-help-form-title\">\nRaise a support request\n<\/h2><p class=\"bde-f-text-134-122 bde-f-text ps-help-form-sub\">\nThe more of this you fill in, the fewer questions we have to ask you back.\n<\/p><div class=\"bde-form-builder-134-126 bde-form-builder\">\n\n<form id=\"support-request126\" class=\"breakdance-form breakdance-form--vertical\" data-options=\"{&quot;slug&quot;:&quot;custom&quot;,&quot;name&quot;:&quot;Support request&quot;,&quot;ajaxUrl&quot;:&quot;https:\\\/\\\/goprova.com\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;clearOnSuccess&quot;:true,&quot;hideOnSuccess&quot;:false,&quot;successMessage&quot;:&quot;Thank you. Your request is with us and somebody who works on the product will pick it up.&quot;,&quot;errorMessage&quot;:&quot;Something went wrong and your request was not sent. Please try again, or contact us another way so it does not get lost.&quot;,&quot;redirect&quot;:false,&quot;redirectUrl&quot;:&quot;&quot;,&quot;customJavaScript&quot;:&quot;&quot;,&quot;recaptcha&quot;:{&quot;key&quot;:&quot;&quot;,&quot;enabled&quot;:false},&quot;honeypot_enabled&quot;:false,&quot;popupsOnSuccess&quot;:[],&quot;popupsOnError&quot;:[]}\" data-steps=\"0\" >\n  \n  \n  \n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"full_name\">\n            Full name<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"full_name\"\n    aria-describedby=\"full_name\"\n    type=\"text\"\n    name=\"fields[full_name]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--email\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"work_email\">\n            Work email<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"work_email\"\n    aria-describedby=\"work_email\"\n    type=\"email\"\n    name=\"fields[work_email]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"company\">\n            Company<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"company\"\n    aria-describedby=\"company\"\n    type=\"text\"\n    name=\"fields[company]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"site\">\n            Building or site\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"site\"\n    aria-describedby=\"site\"\n    type=\"text\"\n    name=\"fields[site]\"\n    placeholder=\"Optional, if it concerns one site\"\n    value=\"\"\n                \n        \n        \n    \n    \n    \n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--select\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"area\">\n            What area is it about?<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <select\n    class=\"breakdance-form-field__input\"\n    id=\"area\"\n    name=\"fields[area]\"\n    required\n    \n        \n    \n    >\n      <option value=\"\">Select...<\/option>\n          <option value=\"compliance\" >Compliance and certificates<\/option>\n        <option value=\"work_orders\" >Work orders<\/option>\n        <option value=\"maintenance\" >Maintenance and inspections<\/option>\n        <option value=\"assets\" >Assets and equipment<\/option>\n        <option value=\"contractors\" >Contractors and agreements<\/option>\n        <option value=\"costs\" >Costs and approvals<\/option>\n        <option value=\"permissions\" >Access and permissions<\/option>\n        <option value=\"other\" >Something else<\/option>\n  <\/select>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--select\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"urgency\">\n            How urgent is it?<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <select\n    class=\"breakdance-form-field__input\"\n    id=\"urgency\"\n    name=\"fields[urgency]\"\n    required\n    \n        \n    \n    >\n      <option value=\"\">Select...<\/option>\n          <option value=\"blocking\" >Blocking work right now<\/option>\n        <option value=\"affecting\" >Affecting one site or team<\/option>\n        <option value=\"question\" >A question, no rush<\/option>\n  <\/select>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"reference\">\n            Record reference\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"reference\"\n    aria-describedby=\"reference\"\n    type=\"text\"\n    name=\"fields[reference]\"\n    placeholder=\"Optional. A work order, asset or certificate reference, if the problem is on a specific record.\"\n    value=\"\"\n                \n        \n        \n    \n    \n    \n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--textarea\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"what_happened\">\n            What happened?<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <textarea\n    class=\"breakdance-form-field__input\"\n    id=\"what_happened\"\n    aria-describedby=\"what_happened\"\n    type=\"textarea\"\n    name=\"fields[what_happened]\"\n        placeholder=\"What you were doing, and what happened instead of what you expected.\"\n    required\n    \n    \n    >\n<\/textarea>\n\n\n    \n    \n<\/div><div class=\"breakdance-form-field breakdance-form-footer\">    \n    \n    \n    \n    \n            \n            <button type=\"submit\" class=\"button-atom button-atom--primary breakdance-form-button breakdance-form-button__submit\"  >\n    \n        <span class=\"button-atom__text\">Send request<\/span>\n\n        \n        \n            <\/button>\n    \n    <input type=\"hidden\" name=\"form_id\" value=\"126\">\n    <input type=\"hidden\" name=\"post_id\" value=\"134\">\n<\/div>\n\n  \n<\/form>\n\n\n<\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Resources \u00b7 Help Center Getting help Tell us what happened and we will pick it up. Your request goes to the people who built the system, not to a first line that has to escalate it. What to include The building or site it concerns, so we can look at the right records. What you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-134","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/pages\/134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/comments?post=134"}],"version-history":[{"count":4,"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/pages\/134\/revisions"}],"predecessor-version":[{"id":581,"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/pages\/134\/revisions\/581"}],"wp:attachment":[{"href":"https:\/\/goprova.com\/bg\/wp-json\/wp\/v2\/media?parent=134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}