{"id":3,"date":"2025-10-05T11:20:22","date_gmt":"2025-10-05T11:20:22","guid":{"rendered":"https:\/\/provasoftware.com\/?page_id=3"},"modified":"2026-10-26T08:21:45","modified_gmt":"2026-10-26T08:21:45","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/goprova.com\/nl\/privacy-policy\/","title":{"rendered":"Privacybeleid"},"content":{"rendered":"

\nLegal\n<\/p>

\nPrivacybeleid\n<\/h1>

\nLast updated 8 September 2026\n<\/p><\/header>

\nThis policy explains what happens to personal data when you use this website. It is written to be read, not to be survived. If anything here is unclear, ask us and we will explain it plainly.\n<\/p>

\n1. Who we are\n<\/h2>

\nProva Software EOOD is the controller of the personal data described in this policy.\n<\/p>

\nBedrijf\n<\/p>

\nProva Software EOOD\n<\/p><\/div>

\nCompany number (UIC \/ EIK)\n<\/p>

\n208821816\n<\/p><\/div>

\nRegistered office\n<\/p>

\nMacedonia Blvd. 199, Ent. B, Fl. 3, Ap. 6, Silistra 7500, Bulgaria\n<\/p><\/div>

\nPrivacy contact\n<\/p>

\nprivacy@goprova.com\n<\/a><\/p><\/div><\/div><\/div>

\n2. What this policy covers\n<\/h2>

\nThis policy covers this website, goprova.com.\n<\/p>

\nIt does not cover the Prova platform itself. When we process data inside the platform on behalf of a customer, that customer is the controller and we act as their processor. That processing is governed by the data processing agreement in their contract with us, not by this page.\n<\/p><\/div>

\n3. What we collect, and why\n<\/h2>

\nWe collect personal data in four situations, and only these four.\n<\/p>

\nSupport requests\n<\/p>

\nWhen you use the form on our Help Center we collect your name, work email, company, and optionally the building or site concerned, the area and urgency, a record reference, and your description of the problem. We use it to answer you and to keep a record of what was asked and what we did. Our basis is performance of a contract with your organisation, or our legitimate interest in supporting the people who use our software. We keep it for 24 months after the request is closed.\n<\/p><\/div>

\nDemo bookings\n<\/p>

\nWhen you book a demonstration we collect your name, email address, and your answers to the booking questions about your estate. We use it to schedule the meeting and to prepare for it, so the call is about your buildings rather than a generic tour. Our basis is taking steps at your request before entering into a contract. Bookings are held in Google Calendar. We keep them for 24 months.\n<\/p><\/div>

\nAnalytics, if you accept\n<\/p>

\nIf you accept analytics in the cookie banner, Google Analytics records how this site is used: which pages are viewed, how you arrived, your approximate location and your device type. It sets cookies on your device whose names begin with _ga. Our basis is your consent, and you can withdraw it at any time from the banner. If you decline, or ignore the banner, none of this happens and no analytics cookies are set.\n<\/p><\/div>

\nServer logs\n<\/p>

\nOur web server records the usual technical information about requests: IP address, browser user agent, the page requested, and the time. We use it to keep the site available and secure and to diagnose faults. Our basis is our legitimate interest in operating the site safely. Logs are kept for a short period by our hosting provider and are never used for analytics, profiling or advertising.\n<\/p><\/div><\/div>

\nWe do not ask for, and have no use for, special category data. Please do not put it into a support request.\n<\/p><\/div>

\n4. Cookies and tracking\n<\/h2>

\nWe use Google Analytics, and we ask you first.<\/strong> On your first visit a banner asks whether you accept analytics cookies. Until you accept, analytics is switched off: Google's tag is loaded with consent denied by default, so nothing is stored on your device and no visit is measured. If you decline, it stays that way. We run no advertising and no social media trackers, and we do not build profiles of visitors.\n<\/p><\/div>

\nBeing straight about one detail: Google's tag file is loaded on every page so that it can react to your choice, which means your IP address reaches Google whether you accept or decline. What it does not do, unless you accept, is store anything on your device or record your visit. Fonts and scripts that many sites load from third parties are served from our own server instead, so apart from Google's tag and the two embeds below, an ordinary page discloses your IP address only to us and to our hosting provider.\n<\/p>

\nTwo pages also embed content from Google, and Google may set its own cookies when they load:\n<\/p>