Contractors

Prova FM contractor overview for an HVAC vendor: open work orders, spend, documents, recent jobs and contacts

Insurance, contracts and spending limits as live records with dates on them, not folders somebody forgot to open.

Contractors and suppliers sit in one central register with their service agreements, their insurance policies and the expiry dates attached to both. When a contractor’s insurance policy expires, Prova stops that contractor being assigned work from that day. The agreements themselves hold the terms behind the work, including response times, SLA commitments and contract value, and they link from the maintenance plan onto every work order that plan raises. Documents are typed, with their own lifecycles and signatures, each signature carrying its eIDAS tier, and a required signature is the gate between a document that has been issued and one that has been executed.

The insurance check is the control most estates believe they already have and few can prove. Lapses tend to surface after an incident, at the point where the question becomes whether an uninsured contractor was working on your site with your authorisation. Making the register enforce the rule rather than merely record it moves that check from one person’s diligence to the system’s default behaviour. The agreements matter for the same reason: a contract that sits outside the operational system is never consulted at the moment a job runs late, and carrying it onto the work order puts the promised response time next to the actual one.

Prova FM service agreements list with lifecycle, building, vendor, response time, uptime, contract value and expiry date
Service agreements with their response time, uptime, contract value and expiry date.

How it works

Vendor register

Contractors and suppliers: assigned to work orders, bound by service agreements, measured by their invoices.

Insurance gating

An expired policy restricts work assignment, automatically, on the day it expires.

Service agreements

SLA terms, response times and contract value, linked from the plan and carried onto every work order it raises.

Renewal alerts

Agreements expire with warning rather than by surprise.

Signature audit trail

Draft through to final execution, with verified signatures on the record.

In practice

An HVAC contractor’s public liability policy expires on 14 March, and nobody notices.

  1. The policy sits on the contractor’s record with its expiry date, alongside their service agreement.
  2. 15 March. The contractor stops being assignable. No email had to be read, and no one had to remember.
  3. A site manager at Berlin Nord tries to assign them the AHU job and cannot.
  4. The contractor is asked for their renewal, sends the certificate, and it is filed against their record with the new expiry date.
  5. They become assignable again, and the service agreement they work under is carried onto every job the maintenance plan raises for them.
  6. June. There is an incident at a site they worked in February.

The question after an incident is always whether the contractor was insured on the day, with your authorisation. The record answers it with the certificate and the dates, rather than with a search through somebody’s sent folder. Most estates believe they have this control; few can produce it on request.

Illustrative walkthrough. Not a customer record.

What we will show you in a demo

  • A contractor's insurance expiring, and what happens when somebody then tries to assign them work.
  • The promised SLA response time next to the actual one on a live job.
  • An agreement's renewal date driving an alert rather than producing a surprise.
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Questions buyers ask

We already check insurance at onboarding.

Onboarding is a point in time. Policies lapse mid-term, and the question after an incident is whether an uninsured contractor was working on your site with your authorisation. This moves the check from one person's diligence to the system's default.

Can contractors see our whole estate?

No. Access follows the scope tree, so a contractor sees only what they are scoped to.

Other Features

Cost Management

Cost Management

Every euro attributed, and a changed number that leaves a trace. Costs attach to the work order as lines: invoices, labour and materials, approved, posted, and rolled up by building…
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Evidence

Evidence

Proof attached to the thing it proves, not merely filed somewhere near it. Photos attach at the exact place they belong: the finding, the job, the asset. They are captioned,…
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Permissions

Permissions

What you may do, and where you may do it. Roles grant permissions resource by resource and action by action, denied by default, with six starter roles for facility management…
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Next step

See how to optimise your workflow and save money.

Thirty minutes on your own estate: your buildings, your obligations and your numbers. We will show you where the time and the money are going.

Book a demo